Gaming is meant to be fun — a bit of excitement, a way to unwind. Heibaji wants to keep it that way for every player. This page covers everything you need to know about staying in control, the tools available to you, and where to get help if you ever feel things are getting out of hand.
At heibaji, responsible gaming is not just a policy page — it is a genuine part of how we operate. We believe that every player deserves to enjoy the platform without it ever becoming a source of stress, financial pressure, or harm. That is why heibaji has built a full set of responsible gaming tools directly into the platform, available to every registered player at no cost and with no restrictions.
The reality is that most people who play on heibaji do so casually and without any problems. But we also know that for some players, gambling can become difficult to manage. Problem gambling does not always look the same — it can creep up gradually, and it can affect people from all walks of life. Heibaji takes this seriously, and we want every player to know that support is always available.
This page explains the responsible gaming tools heibaji provides, how to use them, and what to do if you or someone you know is struggling. We have also included a self-assessment checklist further down the page — it takes less than two minutes and can help you get a clearer picture of your own gaming habits.
Every heibaji player has access to these tools from their account settings. They are free, instant, and designed to help you stay in control of your gaming activity.
Set a daily, weekly, or monthly deposit limit on your heibaji account. Once your limit is reached, no further deposits will be accepted until the period resets. Reducing a limit takes effect immediately. Increasing a limit requires a cooling-off period to prevent impulsive decisions.
Set a maximum session duration so heibaji will automatically remind you — or log you out — when your chosen time is up. This is one of the simplest and most effective ways to keep gaming sessions from running longer than you intended.
Define the maximum amount you are comfortable losing in a given period. When your loss limit is reached, heibaji will prevent further play until the period resets. This tool is especially useful for players who want a hard financial boundary without closing their account.
Take a short break from heibaji without permanently closing your account. Cool-off periods can be set for 24 hours, 48 hours, one week, or one month. During a cool-off, you cannot log in or place bets. The period cannot be cancelled once activated.
If you feel you need a longer break, heibaji's self-exclusion tool lets you close your account for a minimum of six months or permanently. During self-exclusion, your account is fully suspended and you will not receive any marketing communications from heibaji.
Enable regular on-screen reminders that show how long you have been playing and how much you have spent or won in the current session. Reality checks are a gentle nudge to pause, reflect, and decide whether you want to continue — without forcing you to stop.
Setting up responsible gaming tools on heibaji takes just a few minutes. Here is how to do it from your account.
Go to heibaji and sign in with your registered mobile number and password. If you do not have an account yet, register first — it only takes a minute.
Click on your profile icon in the top right corner and select "Account Settings" from the dropdown menu.
Find the "Responsible Gaming" section in your account settings. All available tools — deposit limits, session limits, cool-off, and self-exclusion — are listed here.
Choose the tools you want to activate and enter your preferred limits. Changes that reduce your limits take effect immediately. Increases require a waiting period.
If you cannot find a tool or need help setting up self-exclusion, contact the heibaji support team via live chat. We are available 24/7 and will assist you without judgement.
Set the maximum amount you can deposit in each period. Reductions are instant. Increases take 7 days to activate — giving you time to reconsider.
Choose how long each gaming session can last before heibaji prompts you to take a break or logs you out automatically.
Cap the amount you can lose in a given period. Once reached, further play is paused until the period resets — protecting your bankroll automatically.
Fully suspend your heibaji account. Cannot be reversed during the exclusion period. All marketing communications are stopped immediately.
This quick checklist can help you reflect on your gaming behaviour. Tick any statements that apply to you over the past month. There are no right or wrong answers — it is just for you.
Problem gambling can develop gradually and is not always easy to spot — especially in yourself. Heibaji wants every player to be aware of the warning signs so they can act early. The sooner you recognise a problem, the easier it is to address.
Common signs that gaming may be becoming a problem include spending more than you can afford, feeling compelled to chase losses, neglecting responsibilities, and feeling anxious or irritable when not playing. If any of these sound familiar, please use the tools on this page or contact our support team.
Heibaji is built for players who want great games, fast payments, and a platform that genuinely looks out for them. Register today and set your responsible gaming limits from day one.
18+ only. Gambling can be addictive — please play responsibly. If you need help, contact our support team at [email protected].